One of the great pleasures of staying in a hotel is spending time in a spotless; neat; and organized space that you donrsquo;t have to clean. That doesnrsquo;t; however; mean the work disappearsmdash;when wersquo;re not looking; someone else is doing it.With Housekeeping by Design; David Brody introduces us to those peoplemdash;the housekeepers whose labor keeps the rooms clean and the guests happy. Through unprecedented access to staff at several hotels; Brody shows us just how much work goes on behind the scenesmdash;and how much management goes out of its way to make sure that labor stays hidden. We see the incredible amount of hard physical work that is involved in cleaning and preparing a room; how spaces; furniture; and other objects are designed to facilitate a smooth flow of hidden labor; and; crucially; how that design could be improved for workers and management alike if front-line staff were involved in the design process. After reading this fascinating exposeacute; of the ways hotels workmdash;or donrsquo;t for housekeepersmdash;one thing is certain: checking in will never be the same again.
#2678471 in eBooks 2016-09-09 2016-09-09File Name: B01LQRQNPQ
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